Search Help

Trouble accessing our website (clearing cache to fix browser issues)

If you are experiencing issues accessing or navigating our website, try the these steps:

Desktop

Step 1: Use Chrome or Safari

We optimize our software and website to work with the Chrome and Safari web browsers. Skip to the next step if you already use one of these browsers.

To get either Chrome or Safari, select one of the links below:

Step 2: Force refresh your web browser

Enter one of these keyboard combinations:

      • Windows: 'Ctrl' + 'F5'
      • Mac: 'Option' + 'Cmd' + 'E' or 'Cmd' + 'Shift' + 'R'

If you're still having issues, try the next step:

Step 3: Clear the cache

Select a link to visit the web browser developer's website for more instructions:

Mobile

Step 1: Use Chrome or Safari

We optimize our software and website to work with the Chrome and Safari web browsers. Skip to the next step if you already use one of these browsers.

To get either Chrome or Safari, select one of the links below:

Step 2: Clear the cache

Clear the cache in your web browser. For instructions, select the appropriate link:


Disclaimer:
We provide links to third-party websites and products as a courtesy to our players. The Stars Group neither endorses nor assumes responsibility for the use of these products or websites, which are independent of The Stars Group. Please be aware that any information or products mentioned should be used or referenced at your own risk and discretion.

Feedback

Did this article answer your question?

Related Help Articles