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Withdrawals: Withdrawal Policy details

From time to time, when you make a withdrawal, you might notice that the Cashier will prompt you to withdraw your funds to a specific payment account you've used in the past. Or that it will split your withdrawal across two or more payment methods.

Whenever possible, whatever funds you deposit from a particular payment account (e.g.: a specific card or e-wallet), must go back to that same payment account. This is part of our Withdrawal Policy.

What happens when I request a withdrawal?

The system will check if you've made any deposits with any of the eligible withdrawal methods within the past 12 months.

  • If you didn't, you'll be able to select any of the eligible withdrawal options in the Cashier.
  • If you did, then the Cashier will show you how your withdrawal will be processed. It will display how much money will go automatically to each payment account that you previously used to make your deposits.
    • Withdrawals are first processed back to the method(s) you used to deposit within the last 12 months. For each deposit method, withdrawals are then applied back to your oldest deposit first and your most recent deposit last. They're converted to the currency your previous deposits were processed in. Withdrawals that exceed the total amount you’ve deposited are converted to the currency of your last deposit with that payment account.
    • If the withdrawal amount you've requested is higher than the total amount you previously deposited with the eligible payment methods, you'll be asked to select a payment account to receive any remaining amount after your automatic withdrawals have been processed.

What if any of my payment accounts are no longer active?

In that case, cancel your withdrawal request and contact us. We'll permanently remove those payment accounts and you won't be able to use them for deposits or withdrawals in the future.

For more information, check the Withdrawal Policy section of our website.


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