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Geolocation issues - Explanation of location issues

I have an active account but I'm not able to play?

Geolocation software may show you as being out of state. The state's geolocation provider, GeoComply, implements location restrictions.

What else can affect my ability to play?

  • If you leave the state during your session, you cannot continue playing real money games. You cannot resume until we confirm that you're within the correct state.
  • A block to playing can also occur if you're less than half a mile from the border. You'll need to move further away from the border and retry. Doing so may improve the ability to identify your location.
  • Your IP address could be placing you in a neighboring state by error. To correct this, contact your Internet Service Provider.


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