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PIN forgotten

If you've forgotten your pin, you can recover it using our PIN Recovery Service. Here's how:

  1. Load our software.
  2. Enter your username and password.
  3. Select 'Login'.
  4. Select 'PIN Recovery Service'.

We'll email your PIN to the email address associated with your account.

If you don't receive an email after following the steps above, check your junk or spam folder. Our email may have been filtered to these folders. To prevent this, try adjusting your email account filter settings or add our email address to your contact list.

If you have a mobile phone validated in your account, we'll send your PIN via SMS.

If you can't reset your PIN, we'd need you to answer a few questions that only the account holder would know:

  • What's your registered date of birth?
  • What's your registered phone number?
  • What's a previous deposit/withdrawal method that you've used on your account?
  • Any additional information that may help us verify ownership. This could be a previously registered mailing/email address, your approximate current balance, last login, an image on your account.

If you're not able to answer these questions, then send us a clear digital photo of your ID (passport, driver's license, or national ID card), ensuring that the details are visible. To contact us, go to:

Website

Contact Support

Desktop
  1. Help
  2. Contact Us
Mobile

Tap on 'menu' (Android) or 'More' (iOS), then:

Settings & Tools → Support → Contact Support

If you're using the Next Gen app:

Account → Help → Contact Support

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