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RSA Security Token - Explanation, order and enable instructions

The RSA Security Token is a small device that helps to prevent unauthorized access to your account by requiring ‘two-factor authentication’.

‘Two-factor authentication’ is based on something you know (a password and PIN) and something you have (an RSA Security Token). This will provide a much stronger level of authentication than just your password.

The RSA Security Token has a number displayed that changes every 60 seconds. With the RSA Security Token enabled on your account, you’ll need to enter that number when logging in.

This feature is a strong defense against keyloggers and unauthorized people accessing your account.

To order and start using the RSA Security Token, follow these steps:

  1. Order your RSA Security Token by email:
    Contact us at

  2. Activate your RSA Security Token in our software. To do this, follow the steps below:
    1. Log into your account
    2. Account → Settings → RSA Security Token → Activate RSA Security Token...
    3. Follow the on-screen instructions
    4. Enter the RSA Security Token serial number into the prompt and press 'Next'
      • The serial number is on the back of the token and has nine digits
      • The token’s serial number is printed on the sticker and also engraved onto the token
    5. Read the explanation of the Passcode and press 'Next'
    6. Create a four-digit PIN. This is the first half of the Passcode. Then press 'Next'. (The RSA Security PIN is not related to your PIN).
    7. Enter your Passcode - this is the four-digit code created above, followed by the six-digit number currently displayed on the front of the window of the RSA Security Token:
      • RSA Security PIN (your secret PIN code, 4 digits) + Token code (the numbers on the screen of the token, 6 digits) = RSA Security Passcode (10 digits)
    8. Press 'Next' after you enter your token code
    9. Your RSA Security Token is activated. Now that you've told our server that you have an RSA Security Token, you need to tell our server to require it to log in.

  3. Enable your RSA Security Token for use when logging in. To do this, follow the steps below:
    1. Log into your account
    2. Account → Settings → RSA Security Token
    3. Tick the checkbox next to 'Enable RSA Security Token'
    4. Provide the information requested in the dialog box. This prevents someone from turning your Account Security Enhancements on or off without your permission.]
    5. Wait for confirmation that your new login settings are active. You'll also receive a message confirming that your login settings have been changed.

For more information, check out the Help section on our website.


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