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Updating your name on your account

If you need to update your name on your account, go to our Contact Support form. To do so, follow the steps below depending on the device you're using:

  1. Help
  2. Contact us
  1. Menu (Android) or More (iOS)
  2. Settings & Tools
  3. Support
  4. Contact us

A pop-up window will appear. Select 'Account Security and Verification' and then 'Upload Documents' and upload a copy of a government-issued ID.

Before you send us your request, make sure to specify 'Change of name' in the subject line. Include the reason for the name change so we are aware and can help you accordingly.

If you got married or divorced, send us the relevant marriage/divorce certificate. Or other court records showing your birth name and current name.

Trouble logging into your account?

Scan or take a digital photo of the requested documents and send them to us through our Contact Support form on our website as per above.


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