Search Help

Geolocation issues - Enabling Wi-Fi (desktop)

If you believe that you are within state borders and you are being restricted from playing for real money on a desktop or laptop computer, there may be an issue with locating you via Wi-Fi. Check to make sure that you have your computer's Wi-Fi signal/capability turned on by following these steps

Windows 10
  1. Right-click on the Windows logo on the bottom left.
  2. Select Network Connections.
  3. Right-click on WiFi.
  4. Select Connect/Disconnect.
  5. Select Wi-Fi.
  6. Switch to On.
  7. Choose Network from the list available.
  8. Press Connect.

YouTube help video

Windows 8
  1. From the Apps screen, swipe/scroll to the right and find the Windows System category, Control Panel.
  2. In the top-right of the Control Panel, open the View drop-down menu.
  3. Select Network and Internet then Network and Sharing Center.
  4. Select Change adapter settings from the left column.
  5. Right-click on your WiFi adapter (named something like WiFi or Wireless Network Connection).
  6. Select Enable.

YouTube help video

Windows 7 or Vista
  1. Click on the Start Menu and then on Control Panel.
  2. In the top right of the Control Panel, open the View drop-down menu.
  3. Select Network and Internet then Network and Sharing Center.
  4. Select Change adapter settings from the left column.
  5. Right-click on your WiFi adapter (named something like WiFi or Wireless Network Connection) and select Enable.

YouTube help video

Mac
  1. Click the Wi-Fi icon in the menu bar.
  2. Choose Turn Wi-Fi on.
  3. Select a nearby Wi-Fi network from the list.

If you don't see the Wi-Fi icon in the menu bar:

  1. From the Apple menu, choose System Preferences.
  2. Click Network in the System Preferences window.
  3. Select Wi-Fi in the list of available network connections.
  4. Press Turn Wi-Fi on.

If your computer is not equipped with Wi-Fi, you will need to get a Wi-Fi adapter.

If you do have WiFi enabled but are still experiencing issues, we recommend rebooting your router. The simplest and most effective way to re-boot a Wi-Fi router is to unplug the router from its power source, wait up to 30 seconds, and plug it back in. Be sure to give the router a bit of time to fully re-boot and connect before trying again.

Disclaimer:
We provide links to third-party websites and products as a courtesy to our players. The Stars Group neither endorses nor assumes responsibility for the use of these products or websites, which are independent of The Stars Group. Please be aware that any information or products mentioned should be used or referenced at your own risk and discretion.

Feedback

Did this article answer your question?

Related Help Articles