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Geolocation issues - Proxy or VPN usage

The use of a proxy or VPN (e.g., Witopia, OpenVPN, HMA, etc.) may interfere with geolocation checks. These checks are required to comply with local laws.

Therefore, programs like these must be disabled before you connect to our services so we can determine your true location.

In most cases, you will need to adjust your browser settings:

Browser Settings

Chrome

  1. Menu
  2. Settings

Finally, select disable extension in the Proxy section.

YouTube video link

Internet Explorer

  1. Tools
  2. Internet Options
  3. Connections
  4. LAN Settings
  5. Uncheck the box for Proxy Server

YouTube video link

Firefox:

  1. Tools
  2. Options
  3. Advanced Network
  4. Settings

In the Connection Settings window, ensure that the ‘No Proxy’ option is selected. Then click on the OK button to apply the changes.

YouTube video link

(These processes may differ between the different browser versions)

Downloadable VPN/Proxy software

In the case of a downloadable VPN, you will be required to shut down all running processes of such applications.

Windows

  1. Press Ctrl + Alt + Delete to access the Task Manager
  2. From the there you can force individual programs to close

Mac

  1. Open the Activity Monitor in the Utilities folder of Applications
  2. From there you can force individual programs to close

For proxy services that are enabled from a specific website such as HMA, your session/service must be terminated to proceed.

Disclaimer:
We provide links to third-party websites and products as a courtesy to our players. The Stars Group neither endorses nor assumes responsibility for the use of these products or websites, which are independent of The Stars Group. Please be aware that any information or products mentioned should be used or referenced at your own risk and discretion.

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