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Account verification

There are two ways to verify your account in order to deposit and join real money games: electronically and manually.

You must attempt electronic verification at least once to become eligible for manual verification.

The electronic verification consists of you filling in the Player Registration form, which you will find by opening the 'Account' or 'Cashier' section and selecting 'Withdraw' This will perform a check against your personal details (name, address, zip) and the last four digits of your SSN.

If the check is successful, you'll receive a notification that the verification process is complete. If it's not, you may submit your details again. We recommend double-checking the accuracy of the details: first name, last name, date of birth, and last 4 digits of Social Security number.

Is there a possibility I already have an account?

Also please consider that you may have an older account with us that has already been verified. If you have any reason to think this could be the case, you should first try using the Username recovery feature:

  1. Select the 'Login' button in our software or on the website.
  2. Select 'Forgot password?'.
  3. Enter the registered email address.
  4. Hit 'Send'.
  5. If you've submitted a valid email address, we'll send you a reminder of your username.

If this doesn't work, you may contact our support team so we can check our system for any account that may be registered under your name.

No possibility I have an account / electronic verification unsuccessful

If you are sure there is no chance you own another account, and you are still unable to complete the verification online, this is no cause for concern. Your details may simply not exist on the databases that are checked.

In that case, to complete the manual verification of your account you'll just need to provide clear and legible scanned copies or digital photos of the following documents:

  • Your government-issued photo ID (passport, driving license or ID card)
  • Your Social Security card (signed) or a signed copy of your W9 form showing your Social Security number.

If you'd like to submit a W9 form, you may download one here.

Upload your documents through our website, mobile app, or desktop software (if available).

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